Terms of Service

Effective date: May 26, 2026

1. Agreement to these terms

These Terms of Service ("Terms") are a binding agreement between you and First Coast Industries LLC ("Counters Studio", "we", "us", "our"). They govern your access to and use of the Counters Studio web application available at https://Counters.Studio and any related services (collectively, the "Service").

By creating an account, clicking "I agree", or using the Service, you confirm that you have read, understood, and agreed to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 18 years old to use the Service. If you use the Service on behalf of a business, you represent that you have authority to bind that business to these Terms, and "you" refers to that business.

2. The service

Counters Studio is an online tool that lets users draw countertop layouts, generate DXF files, and nest pieces on slab layouts. We may add, change, or remove features at any time as the Service evolves.

3. Your account

To use most of the Service you must create an account. You agree to:

• Provide accurate and current information when you sign up.
• Keep your password confidential and not share your account.
• Notify us immediately if you suspect unauthorized access to your account.
• Be responsible for all activity that happens under your account.

We may suspend or close accounts that violate these Terms, that show signs of compromise, or that have been inactive for an extended period.

4. Subscriptions, billing, and refunds

Some features of the Service require a paid subscription ("Pro"). By starting a subscription you authorize us, through our payment processor Stripe, to charge your payment method on a recurring basis (monthly or annual, as selected) until you cancel.

Prices. Current prices are shown on the upgrade page within the Service. We may change prices at any time. Price changes apply to your next renewal — you'll be billed at the new rate starting from the next billing cycle, and we'll give you reasonable advance notice by email.

Cancellation. You can cancel your subscription at any time from your account or by contacting us. Cancellation stops future billing. You retain Pro access until the end of the billing period you've already paid for.

No refunds. Payments are non-refundable. We do not provide refunds or credits for partial subscription periods, unused features, or accounts cancelled mid-period, except where required by applicable law. If you believe you were charged in error, contact us at Contact@Counters.Studio and we'll investigate.

Failed payments. If a renewal payment fails, we will retry the charge. If we cannot collect payment within a reasonable period, we may suspend Pro features until the account is brought current.

Taxes. Prices do not include taxes. You are responsible for any sales, use, value-added, or similar taxes that apply to your purchase, except for taxes based on our net income.

5. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law.
• Upload, store, or transmit content that is infringing, defamatory, harassing, or otherwise harmful.
• Attempt to gain unauthorized access to the Service, other users' accounts, or our infrastructure.
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent permitted by law.
• Use the Service to build a competing product, or scrape, copy, or republish substantial portions of the Service.
• Interfere with or disrupt the Service, including by overloading, flooding, or sending malformed requests.
• Share your account credentials with anyone outside your organization or sell, rent, or transfer your account.

6. Your content

You retain all ownership rights in the drawings, project data, files, and other content you create, upload, or store using the Service ("Your Content"). You are solely responsible for Your Content and for ensuring you have the rights necessary to use it.

You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and back up Your Content solely as necessary to provide the Service to you and the people you share with. This license ends when you delete Your Content or close your account, except that we may retain backup copies for a reasonable period as part of routine operations.

If you share a project with another user, you authorize us to make Your Content accessible to that user according to the permission level you select. You are responsible for choosing whom to share with.

7. Our intellectual property

The Service, including its software, design, text, graphics, and other content we provide (excluding Your Content), is owned by Counters Studio or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms. No other rights are granted.

"Counters Studio" and our logos are our trademarks. You may not use them without our prior written permission.

8. Privacy

Our Privacy Policy describes what information we collect, how we use it, and the choices you have. By using the Service, you also agree to our Privacy Policy.

9. Third-party services

The Service relies on third-party providers, including Stripe (payment processing) and our hosting provider. When you make a payment, your card details are submitted directly to Stripe and are not stored on our servers. Your use of those third-party services is also subject to their own terms and privacy policies.

10. Availability and changes

We strive to keep the Service available and reliable, but we do not promise uninterrupted or error-free operation. We may schedule maintenance, modify features, or temporarily suspend the Service when we need to. We may also discontinue the Service or any part of it; if we discontinue a paid feature you actively use, we will provide reasonable advance notice and, where appropriate, a pro-rata refund of any prepaid amounts attributable to the discontinued feature for the unused period.

11. Termination

You may stop using the Service at any time and may close your account from the account settings or by contacting us.

We may suspend or terminate your access to the Service at any time, with or without notice, if you violate these Terms, if your use of the Service creates risk or legal exposure for us, or if we are required to do so by law.

On termination, your right to use the Service ends. The following sections survive termination: Your Content (license to retain backups), Our Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and Contact.

12. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT IT WILL BE UNINTERRUPTED, ACCURATE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

OUTPUTS GENERATED BY THE SERVICE, INCLUDING DXF FILES AND SLAB NESTING LAYOUTS, ARE PROVIDED AS DESIGN AIDS ONLY. YOU ARE SOLELY RESPONSIBLE FOR VERIFYING ALL MEASUREMENTS, TOLERANCES, AND FABRICATION DETAILS BEFORE CUTTING MATERIAL OR PRODUCING PARTS. WE ARE NOT RESPONSIBLE FOR MATERIAL LOSSES, REWORK, OR OTHER COSTS RESULTING FROM RELIANCE ON THE SERVICE'S OUTPUTS.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL COUNTERS STUDIO, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD 100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you in full.

14. Indemnification

You agree to indemnify and hold harmless Counters Studio and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from (i) Your Content, (ii) your use of the Service, (iii) your violation of these Terms, or (iv) your violation of any third-party rights, including intellectual property or privacy rights.

15. Governing law and dispute resolution

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules. The exclusive jurisdiction for any dispute arising out of or relating to these Terms or the Service lies in the state and federal courts located in Florida, and you consent to personal jurisdiction in those courts.

If you reside in a jurisdiction whose mandatory consumer-protection laws give you rights that override this section, those rights apply notwithstanding the above.

16. Changes to these terms

We may update these Terms from time to time. When we make material changes, we will notify you by posting the updated Terms here with a new effective date and, where appropriate, by email or in-app notice. Your continued use of the Service after changes take effect means you accept the updated Terms. If you do not agree, stop using the Service and close your account.

17. Contact

Questions about these Terms? Contact us at Contact@Counters.Studio.

Mailing address:
First Coast Industries LLC
11786 Magnolia Falls Dr